guest terms

These Guest Terms of Service (“Guest Terms”) constitute a legally binding agreement between you and Kvation, Inc. (“Kvation,” “we,” “us,” or “our”) governing your access to and use of the Kvation website (kvation.com) and related services as a guest, including any communication, booking, or stay facilitated through our platform (collectively, the “Services”).

By using the Services to search, book, or stay at a property listed on Kvation, you agree to comply with and be bound by these Guest Terms, our Terms of Service, Privacy Policy, and other policies referenced herein.

1. Using Kvation as a Guest

1.1 Eligibility

You must be at least 18 years old and capable of entering into legally binding contracts to use the Services. By accessing or using Kvation, you represent and warrant that you meet these requirements.

1.2 Guest Account

To make a booking, you must create an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality and security of your account and for all activities conducted through it.

2. Booking on Kvation

2.1 Booking Process

When you book a Listing, you agree to pay the total amount shown at checkout, including the Listing price, taxes, and any other charges identified at checkout. For Bookings made on or after October 29, 2026, Kvation’s fee is included in the Listing price, and any other charges identified at checkout. You also agree that your payment info is saved by a payment processor to charge any damage fees or late check-outs or breaking of term fees, and if its unable to be charged you are still responsobile to pay it per the guest terms and any terms the host includes on their Kvation rental page.

A Booking is made at the time you submit it on the Platform, as recorded by Kvation’s system, even if payment is confirmed afterward, but no dates are held or reserved untill payment fully cleared.

Kvation does not collect or remit taxes. Any taxes shown are charged by the Host, who is responsible for them.

2.2 Guest Responsibilities

As a guest, you agree to:

Follow the Host’s house rules and instructions;
Treat the accommodation and any provided property respectfully;
Avoid causing any damage or nuisance;
Not exceed the maximum number of permitted guests;
Not host parties or events unless expressly permitted by the Host;
Comply with all applicable laws, rules, and regulations.

2.3 Cancellations, Refunds, and Modifications

Your rights to cancel a reservation and receive a refund are subject to the cancellation policy selected by the Host at the time of booking. Kvation’s Guest Refund Policy may apply in certain limited circumstances, such as when a Listing is materially inaccurate or unavailable.

When a cancellation qualifies for a partial refund, Kvation keeps an amount equal to 15.5% of the refunded portion, deducted from the refund.
If a Host agrees to refund a Guest after the refund window, Kvation may keep its fee on the original Booking and any payment processing costs that are not returned. Details are in Kvation’s Refund Policy.
Refunds within a full-refund window are not reduced.

If you wish to modify a booking, it must be agreed to by the Host. Kvation does not guarantee that changes can be made.

Host-Approved Exceptions. If you cancel after the partial or full refund window in the Host’s cancellation policy, the Host may choose to refund you anyway, but is not required to. If the Host does, Kvation may keep its fees on the booking and any payment processing costs that are not returned to Kvation, and your refund may be reduced by those amounts. For bookings made on or after [October 29, 2026], Kvation’s fee is 15.5% of the booking amount, excluding taxes the Host charges separately. For earlier bookings, it is the guest service fee shown at checkout. If Kvation chooses to refund any of these amounts, it does so as a one-time exception. That exception does not change these Guest Terms and does not create an obligation for any future booking.

Cancellations Caused by the Guest. If a Host cancels because the Guest has materially breached, or credibly intends to breach, the Listing’s rules or these Terms, as shown to Kvation’s satisfaction, such as by exceeding the maximum occupancy or holding a party or event where not allowed, the Guest is not entitled to a full refund. Kvation will determine any refund based on the Listing’s cancellation policy and the circumstances and information availible and/or made availible to Kvation, taking into account that the dates were held for the Guest and could not be booked by others.

Extenuating Circumstances. You may be eligible for a refund outside the Host’s cancellation policy only if, for dates that include your check-in, and not already in effect when you booked: (a) for properties in Israel only, El Al suspends all of its scheduled commercial passenger flights to Israel, or an Israeli government authority, such as the Home Front Command, issues an order for the property’s area that prohibits or prevents the stay; or (b) for any property, a government authority issues an evacuation order for the property’s area, a travel ban that prohibits you from traveling there, or an order that makes the stay illegal, or a natural disaster makes the property uninhabitable.

The event must be in effect on your check-in date, or officially announced to continue through it. Kvation may wait until seven (7) days before check-in to decide whether your Booking qualifies, so please contact Kvation before cancelling. If you cancel before Kvation confirms your Booking qualifies, the Host’s cancellation policy applies. You must request cancellation before check-in, and if an event begins during your stay, any refund is limited to the remaning unused nights.

Ongoing or recurring conflict, heightened tensions, travel advisories, safety concerns, and other flight changes do not qualify by themselves. In other cases, any refund is at the Host’s discretion, and if a Host chooses to give one, Kvation may keep its fee and any payment processing costs, as described in “Host-Approved Exceptions” above. A refund given in one case does not create a right to a refund in other cases.

Refunds Issued by Kvation. If Kvation determines, in its discretion, that you should receive a full or partial refund because of an issue with the Host, the Listing, or the accommodation, Kvation may issue that refund under its Guest Refund Policy, whether or not the Host agrees.

3. Fees and Payments

3.1 Payment Authorization

By providing payment information, you authorize Kvation or its payment processor to charge the payment method for the total amount due for the reservation.

3.2 Kvation Fee

For bookings made on or after October 29, 2026, Kvation does not charge Guests a separate service fee. Kvation’s fee is paid by the Host and is included in the Listing price. For bookings made before October 29, 2026, the guest service fee shown at checkout applies. Kvation or Host may offer optional services for a fee, which will be disclosed before you purchase them.

(a) Contact Kvation First. Before disputing any charge with your bank or card issuer, you agree to contact Kvation through the Support Portal and give Kvation at least 10 days to resolve the issue.

(b) Authorized Charges. The following are authorized charges that you agree not to dispute as unauthorized or unrecognized:

charges made according to these Guest Terms, the Host’s cancellation policy, or the Guest Refund Policy, including retained fees and damage charges;
charges for a booking made through your account or with your payment method;
charges for a stay that you or your party completed or checked into.

You are responsible for any booking made by anyone you allow to use your account or payment method.

(c) Evidence. If you dispute a charge, Kvation may submit evidence to your bank or card issuer and its payment processor. This evidence may include your acceptance of these Guest Terms and the cancellation policy, booking records, communications, device and IP information, check-in and stay records, and documentation from the Host.

(d) Amounts Remain Owed. A decision by your bank or card issuer in your favor does not decide whether you owe the amount. If Kvation determines that the charge was valid under these Guest Terms, the disputed amount remains a debt you owe to Kvation.

(e) Costs of Collection. To the extent permitted by law, you agree to pay any amount owed under subsection (d), plus:

any chargeback or dispute fees Kvation incurs;
interest at the lesser of 1.5% per month or the maximum rate allowed by law, from the date of the dispute;
the reasonable costs of collection, including collection agency fees, reasonable attorneys’ fees, and court costs.

Collection Costs. If a Guest does not pay an amount owed to Kvation or a Host under these Terms, such as a damage charge or a chargeback that is not upheld, Kvation may refer it to a collection agency or law firm. To the extent permitted by law, the Guest agrees to pay the reasonable costs of collection, including the fee charged by the agency or firm, so that Kvation receives the full unpaid amount after that fee is deducted (for example, if the fee is thirty percent (30%) of the amount collected, the amount owed is the unpaid amount divided by 0.70), plus court costs and filing fees.

(f) Referral to Collections. Kvation may refer or assign any amount you owe to a collection agency or law firm. That agency or firm may pursue collection by any lawful means, including legal action and, where permitted by law, reporting to credit bureaus. You agree that Kvation may share your contact, booking, and payment information with them for this purpose.

(g) Account Actions. While a dispute is open or an amount remains unpaid, Kvation may suspend your account, cancel or decline future bookings, and require full prepayment by bank transfer for any future booking.

3.3 Disputes and Collection Costs

If a Guest disputes a charge with their bank or card issuer and the charge is reversed, but Kvation determines the charge was valid under these Terms, the cancellation policy that applied to the Booking, or an approved damage claim, the amount remains owed by the Guest. Kvation may seek to collect it and may refer any unpaid amount owed to Kvation or a Host to a collection agency or law firm. To the extent permitted by law, the Guest agrees to pay the reasonable costs of collection, including any dispute fees charged to Kvation and the fee charged by the agency or firm, so that Kvation receives the full unpaid amount after that fee is deducted (for example, if the fee is thirty percent (30%) of the amount collected, the amount owed is the unpaid amount divided by 0.70), plus court costs and filing fees.

3.4 Message Review

Messages sent through the Platform may be reviewed by Kvation, manually or through automated tools, to protect Guest safety, prevent fraud and off-platform payments, resolve disputes, and enforce Kvation’s terms. Kvation may block or mask content, such as contact information or links, and may use messages as evidence in disputes and chargebacks. Do not share sensitive information, like full payment card numbers, in messages.

4. Damage to Property

You are responsible for leaving the accommodation and its contents in the condition in which you found them. You agree to report any damage to the Host or Kvation immediately.

If a Host reports damage of $150 or more and provides evidence, Kvation will review the claim. If Kvation approves it, the Guest authorizes Kvation to charge the Guest’s payment method on file, or to pursue reimbursement through other means, including collection agencies, as described in Section 3.3. Damage under $150 is handled directly between the Guest and the Host.

Kvation processes damage claims of $150 or more. For smaller amounts, the Host may contact you directly to resolve the damage. Kvation is not involved in or responsible for those arrangements. You remain responsible for any damage you cause, whatever the amount.

Damage includes the reasonable cost of cleaning or removing smoke odor where smoking was not allowed, and of restoring the kashrus of a kitchen, utensils, or appliances you made unusable under the Listing’s stated kashrus standards, such as by bringing in non-kosher food or mixing meat and dairy items.

5. Kvation’s Role

Kvation is not a party to the agreement between you and the Host. We do not own, manage, or control any of the properties listed. Kvation is a limited-purpose agent for processing payments and facilitating communication between Guests and Hosts.

We do not guarantee the existence, safety, or legality of any Listing, nor the performance or conduct of any Host or Guest.

Kashrus, Pesach, Shabbos, and eruv information in a Listing is provided by the Host. Kvation does not verify or guarantee it, and you should confirm any details that matter to you with the Host before booking.

Responsibility for Rentals. Hosts are solely responsible for their Listings and rentals, including the property’s condition, safety, accuracy, and legality, and the Host’s conduct. Claims relating to a rental, including claims for injury, loss of property, or a rental not as described, must be brought against the Host. To the fullest extent permitted by law, Kvation is not responsible for those claims. This does not limit Kvation’s responsibility for its own conduct where the law does not allow that responsibility to be limited.

Funds Paid Out to Hosts. Kvation collects payments for Bookings as a limited payment collection agent of the Host, and payment to Kvation counts as payment to the Host. Refunds under Kvation’s resolution process can only be issued from Booking funds Kvation still holds at the time of its decision. Once Kvation has paid Booking funds out to the Host, Kvation no longer holds those funds and is not responsible for refunding them, and any claim for their return, including a legal claim, must be directed to the Host.

6. Guest Conduct

You agree not to:

Use the Services for any unlawful purpose;
Discriminate against others based on race, religion, gender, national origin, disability, or any other protected status;
Harass, threaten, or harm others;
Circumvent or manipulate our fees or policies;
Use automated means to access the platform.
Book or pay for a stay outside of Kvation with a Host you found or contacted through Kvation. Off-platform bookings are not covered by Kvation’s payment protection, refund policy, or resolution process.
Cancel a Booking and then book or stay with the same Host outside of Kvation for any of the same dates, or for dates within thirty (30) days before or after the original Booking’s dates, or help a Host make a false or misleading claim, refund request, or payment dispute. If you do, Kvation may suspend your account and recover any refund issued as a result.

Kvation may suspend or terminate your account if you violate these Guest Terms or applicable laws.

7. Privacy

Your personal information will be handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your data.

Message Review. Messages sent through the Platform may be reviewed by Kvation, manually or through automated tools including third party tools, to help protect Guest safety, prevent fraud and off-platform payments, resolve disputes, and enforce Kvation’s terms. Kvation may block or mask content, such as contact information or links, and may use messages as evidence in disputes and chargebacks. Do not share sensitive information, like full payment card numbers, in messages.

Kvation may share your name, business name, phone number, adddress, and email with the Host of your Booking to help with check-in, your stay, and related issues.

8. Disclaimers

Kvation provides the Services “as is” and disclaims all warranties, express or implied. We do not guarantee the accuracy of Listings, nor the suitability, safety, or legality of any accommodation.

9. Limitation of Liability

To the fullest extent permitted by law, Kvation shall not be liable for any indirect, incidental, special, exemplary, or consequential damages, including lost profits, loss of data, or personal injury, even if advised of the possibility of such damages.

Kvation’s total liability arising from or related to the Services or these Guest Terms shall not exceed the fees Kvation retained from the Booking giving rise to the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Kvation and its officers, directors, employees, and agents from and against all claims, liabilities, damages, losses, and expenses arising out of or in any way connected with:

Your use of the Services;
Your breach of these Guest Terms;
Your interaction with any Host or stay at any Listing;
Your violation of any law or the rights of any third party.

11. Dispute Resolution

11.1 Governing Law. These Guest Terms are governed by the laws of the State of Nevada, United States, without regard to conflict-of-law principles.

11.2 Kvation Review First. Before starting arbitration or any other proceeding against Kvation, the Guest agrees to contact Kvation through its support portal, use Kvation’s resolution process, and give Kvation at least thirty (30) days to resolve the issue.

11.3 Kvation Resolution Decisions. The Guest agrees that decisions of Kvation’s Resolution Team on refunds, charges, and damage claims processed through the Platform are final and binding between the Guest and Kvation, to the extent permitted by law. In any arbitration, the arbitrator may review such a decision only to determine whether it was made in accordance with these Terms and the cancellation policy that applied to the Booking.

11.4 Arbitration. Except as provided in Section 11.5, any dispute between the Guest and Kvation arising out of or relating to these Guest Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. Hearings may be held by video or phone, or in Minden, Nevada. The Guest waives any right to a jury trial and to participate in a class, collective, or representative action against Kvation.

11.5 Exceptions. Either party may bring an individual claim in small claims court instead of arbitration, if the claim qualifies. Kvation, or anyone to whom it assigns or refers an amount owed, may bring an action to collect unpaid amounts in any court of competent jurisdiction.

11.6 Disputes Between Guests and Hosts. Kvation is not a party to the agreement between a Guest and a Host. Legal claims between a Guest and a Host are between them. Kvation’s resolution decisions determine only how amounts processed through the Platform are handled.

12. Miscellaneous

Entire Agreement: These Guest Terms constitute the entire agreement between you and Kvation.
Severability: If any provision is deemed invalid or unenforceable, the remainder will remain in effect.
No Waiver: Our failure to enforce any right or provision does not constitute a waiver.
Assignment: You may not transfer these Guest Terms without our written consent.
Evidence and Kvation Determinations: When these Terms allow Kvation to make a determination, including about a cancellation, refund, damage claim, or violation, Kvation makes it in its sole discretion, acting in good faith, based on the evidence available to it. A party relying on a fact, such as another party’s breach, must support it with evidence satisfactory to Kvation, such as messages, photos, documents, or booking records. Kvation may give little or no weight to statements not supported by evidence, and a party’s disagreement, or a claim that it told Kvation something different, does not by itself change a determination. Evidence must be genuine and unaltered. Evidence created or changed with AI or other digital tools, other than basic adjustments like cropping or brightness, may be rejected, and submitting false or altered evidence may result in account suspension.
Changes to These Terms: Kvation may update these Guest Terms from time to time. Updated terms apply to Bookings made after they are posted, as shown by the “Last Updated” date. Kvation may also notify Guests of material changes by email or on the Platform. Continued use of the Services after an update means you accept the updated terms.

13. Contact

For questions or concerns regarding these Guest Terms, you may contact us at:

Kvation, Inc.
Email: Support Portal

Last Updated: [Oct 23, 2026]