Host Terms of Service

These Host Terms of Service (“Host Terms”) govern your use of the Kvation.com Platform as a Host. By listing a property or service (“Listing”) on Kvation, Inc. platform (“Kvation”, “we”, “us”, or “our”), you agree to comply with and be legally bound by these Host Terms, our General Terms of Service, Payments Terms, Privacy Policy, and any additional policies referred to herein.

PLEASE READ THESE TERMS CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS AND OBLIGATIONS.

1. Definitions

Host: A user who creates and manages Listings on the Kvation platform.
Guest: A user who books or uses services listed by a Host.
Listing: A vacation rental or experience made available for booking on Kvation.
Platform: Kvation’s website, mobile apps, and related services.
Services: The listing, management, and facilitation of bookings for accommodations or experiences.
Booking: A confirmed reservation by a Guest through the Kvation Platform.
Fee Base: The total amount charged to a Guest for a Booking, including nightly rates, cleaning fees, additional-guest fees, and all add-ons, extras, upgrades, services, extensions, and any other charges offered or set by the Host, whether charged per night or per Booking, but excluding Tax Line Items (whether charged per night or per Booking), refundable security deposits, and damage charges. The Fee Base may differ from any subtotal shown to Guests on the Platform.
Service Fee: The fee Kvation charges the Host for each Booking, as described in Section 5.
Booking Made Date: A Booking is “made” at the time the Guest submits it on the Platform, as recorded by Kvation’s system, even if payment is confirmed afterward. Fee changes and other date-based terms apply according to the time a Booking is made.

2. Eligibility to Host

To create a Listing, you must:

Be at least 18 years of age.
Be legally authorized to operate a rental or provide a service.
Possess all licenses, permits, and insurance required under local, state, and federal laws.
Provide accurate, up-to-date, and complete information during registration and Listing creation.

You represent and warrant that any Listing you create complies with all applicable laws and regulations, including local zoning laws, health and safety codes, and landlord-tenant laws.

3. Creating and Managing Listings

When creating a Listing on Kvation:

You must provide complete and truthful information, including but not limited to property address, pricing, availability, amenities, rules, and conditions.
You are responsible for keeping your Listing information accurate and up to date at all times.
You must disclose any known health or safety risks, construction, or other hazards.
Kvation reserves the right to edit, remove, or suspend Listings that violate these terms or applicable laws.
Accurate Photos and Videos. Photos and videos must show the property as it actually is. Content edited, including with AI or other digital tools, to hide flaws or damage, add features or amenities that do not exist, or otherwise misrepresent the property is not allowed and may be removed by Kvation.
One Listing per Property. The Host may maintain only one Listing per property, unless the property has separate units that are rented separately, or the Host creates a combined Listing for two or more of its neighboring properties so they can be booked together by larger groups. For a combined Listing, the Host must keep the calendars of the combined Listing and each individual Listing synced so that a Booking on one blocks the others.
Kashrus and Shabbos Representations. The Host is solely responsible for the accuracy of all kashrus, Pesach, and Shabbos-related information in their Listing, including kitchen status (such as kashered, kosher-kept, or Pesach-ready), Shabbos-friendly features (such as hot plates, timers, and non-electronic locks), eruv status, and distance to shuls. Kvation does not verify or guarantee kashrus or Shabbos-related claims. Inaccurate or misleading kashrus or Shabbos information is a material misrepresentation under these Terms.
Contact Information and Branding in Listings. Listing content, including photos, titles, descriptions, house rules, and guidebooks, may not include business or brand names, website addresses, phone numbers, email addresses, social media handles, QR codes, or any other information that identifies or directs Guests to the Host or the property outside of the Kvation Platform. Kvation may remove or edit any such content without notice. Including such content after Kvation has asked the Host to remove it, or repeatedly, is treated as soliciting Guests to book or pay outside of the Platform under Section 4, and may result in Listing suspension or account termination under Section 12.
Calendar Accuracy. The Host must keep the rental Listing’s availability calendar accurate at all times. If the Host accepts bookings or blocks dates on any other platform, booking system, or calendar, the Host must either block those dates on the Listing or keep that calendar synced to the Listing. The Host must update the calendar sync settings on Kvation promptly whenever the Host adds, removes, or changes a connected calendar or booking system, and must make sure each connected calendar remains active and up to date and must update the Listing’s calendar promptly whenever the Host receives a booking elsewhere, including a direct booking.
Host Content License. By submitting any content to Kvation, including photos, videos, descriptions, and other materials (“Host Content”), the Host grants Kvation a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, transferable, and sublicensable license to use, reproduce, edit, adapt, display, publish, and distribute Host Content in any media, to operate the Platform and to market and promote Kvation, the Listing, and the Platform, including after the Listing or the Host’s account is removed. The Host represents that it owns or has all rights needed to grant this license, including permission from any photographer, videographer, or person who appears in the Host Content, and agrees to indemnify Kvation for any claims arising from Kvation’s use of Host Content under this license.
Third-Party Advertising. Kvation may advertise Listings on third-party sites. Kvation is not required to remove advertisements for a former Listing, except that if a former Host asks, Kvation will make reasonable efforts to remove advertisements for that Listing that Kvation controls, with no set timeframe. Kvation is not responsible for advertisements that third-party sites do not remove, and is not required to show what steps it took to remove them. Kvation will not knowingly present a Listing that is no longer on the Platform as available to book. If a Guest contacts Kvation about a Listing that is no longer available, Kvation will tell the Guest it is no longer available and may suggest other Listings.

4. Host Responsibilities

As a Host, you agree to:

Deliver the accommodation or service as described in your Listing.
Be available or provide a designated contact for Guest assistance.
Responding to Guests. The Host or a designated contact must respond to Guest messages within three (3) days if check-in is more than five (5) days away; within twelve (12) hours, during local daytime hours, if check-in is within five (5) days or the Guest is staying; and within one (1) hour, during local daytime hours, for time-sensitive issues near check-in or during a stay, such as problems getting in. The Host must give Guests accurate check-in instructions and access to the property for the whole stay. If the Host does not respond in time, Kvation may assist the Guest directly, including by rebooking or refunding the Guest under Section 5.3.
Maintain the property in safe, habitable, and clean condition.
Avoid discrimination or bias against Guests based on race, religion, gender, national origin, disability, or other protected categories.
Hosts may set reasonable house rules about how the property is used, such as maintaining a kosher kitchen or Shabbos observance within the property, provided those rules are clearly disclosed in the Listing and applied equally to all Guests, in accordance to any fair housing rules or laws in the rental jurisdiction.
Recording Devices. The Host must disclose in the Listing any security cameras, noise monitors, or other recording devices on the property, including their locations. Devices that record video or audio inside the home, or in any sleeping or bathroom area, are prohibited.
Co-Hosts and Team Members. The Host is responsible for the acts and omissions of any co-host, manager, cleaner, or other person who helps provide the Host’s Listing or communicates with Guests, as if they were the Host’s own. A Host who accepts these Terms for a business or team confirms they are authorized to bind it.
Platform Booking Requirement and Breach. Kvation requires that all bookings originating through the Kvation Platform be placed and paid for through the Platform in order to protect guest safety, ensure secure payment processing, support dispute resolution, and maintain the integrity of the Kvation community.
A Host’s acceptance of a booking outside of the Kvation Platform from a Guest who discovered, contacted, or communicated with the Host through Kvation, without Kvation’s prior written authorization, constitutes a material breach of these Host Terms. Such breach entitles Kvation to exercise any and all rights and remedies available under these Terms, including fee recovery, payout holds, account enforcement actions, and suspension or termination of the Host account.
“Prior written authorization” means a written statement from Kvation specifically approving a particular off-platform booking. Sharing contact information, or any other act by Kvation, is not authorization.
If a guest discovers or inquires about a property through the Kvation platform (including but not limited to Kvation.com or any affiliated marketing channel) and the resulting booking is completed off-platform—whether directly with the host or through another booking method—the host agrees to remit to Kvation an amount equal to the Service Fee (as defined in Section 5) that would have applied had the booking been completed through the platform.
This clause is intended to preserve the integrity of Kvation’s marketplace and compensate for marketing and operational costs incurred in generating the lead. Failure to comply with this provision may result in account suspension, removal from the platform, or further legal action.
Off-Platform Bookings and Fee Recovery.
If a Guest discovers, contacts, communicates with, or otherwise becomes aware of a Listing or Host through the Kvation Platform, and the resulting booking is completed or paid outside of the Kvation Platform without Kvation’s prior written authorization, the Host acknowledges that Kvation is entitled to the Service Fee (as defined in Section 5) that would have applied had the booking been completed through the Platform.
If the Host fails to remit the applicable Service Fee, Kvation is expressly authorized to recover such amounts by deducting, offsetting, or assigning funds from the Host’s account, including from any current or future payouts associated with the Host account and from any Listing or rental operated under that Host account, without further notice, to the extent permitted by law.
The Host agrees that such recovery is a reasonable and necessary enforcement of Kvation’s requirement that bookings originating through the Platform be placed and paid through Kvation in order to maintain platform safety, payment integrity, and community trust.
Bookings Covered. The off-platform booking provisions of this Section 4, including fee recovery, notification, estimation, and enforcement, apply to any booking or stay arranged or paid outside of the Kvation Platform by a Guest who discovered, contacted, or communicated with the Host through the Kvation Platform, or by anyone booking for or with that Guest, within twenty-four (24) months after the Guest’s first contact through Kvation. This applies whether the booking is for: (i) the Listing the Guest first found or inquired about; (ii) any other Listing the Host has on Kvation; (iii) any property the Host owns, manages, or rents out that is not listed on Kvation; or (iv) a property of another host, owner, or manager to which the Host referred, directed, or introduced the Guest, unless that booking is made and paid through the Kvation Platform. For a booking under (iv), the Host owes the Service Fee as if the booking were the Host’s own. If the Host does not provide the booking amount within the time required under “Notification Timing Requirement,” Kvation may estimate it under “Failure to Disclose Off-Platform Booking Amounts” or use one Assumed Booking based on the Listing the Guest first inquired about.
The scope and twenty-four (24) month period in this paragraph apply to all off-platform booking provisions in these Terms.
Cancelled Bookings Stayed Off-Platform. If a Booking is cancelled, by the Host or the Guest, and Kvation reasonably believes, based on messages, timing, or other evidence, that the same Guest or anyone in the Guest’s party stayed, or is scheduled to stay, at the Host’s property, or at any property described in “Bookings Covered,” for any of the same dates, or for dates within thirty (90) days before or after the original Booking’s dates, the stay is treated as an off-platform booking under this Section 4. The Service Fee is calculated on the original Booking’s Fee Base, unless, within five (5) business days after Kvation sends notice of the amount owed to the email address on the Host’s Kvation account, the Host proves a different amount with evidence satisfactory to Kvation. Kvation’s notice of the amount owed starts this period, and no other notice is required. Kvation does not need to consider evidence provided after this period, and any lower amount is then forfeited. This applies in addition to any fee under Section 8 for a cancellation requested or encouraged by the Host.
Off-Platform Add-Ons, Extensions, and Additional Charges.
If a Guest has an active or completed booking placed through the Kvation Platform, the Host may not accept payment outside of the Platform for any additional nights, extensions, add-ons, upgrades, services, fees, or other items related to that booking without processing such charges through Kvation, unless expressly authorized by Kvation in writing.
Any direct payment accepted by the Host outside of the Platform in connection with a Kvation booking including but not limited to added nights, early check-in, late check-out, additional guests, amenities, services, or upgrades shall be deemed a circumvention of Kvation’s service fee and a violation of these Terms.
The Host acknowledges that Kvation’s requirement that all booking-related charges be processed through the Platform is essential to ensuring transparent pricing, preventing guest pressure or misrepresentation, maintaining accurate records, supporting dispute resolution, and protecting the safety and trust of the Kvation community.
Any rental agreement or other terms the Host requires a Guest to accept must be consistent with these Terms and clearly disclosed in the Listing before booking. The Host may not require Guests to create accounts, sign up, pay, or provide contact information on any other website or service, unless Kvation authorizes it.
Service Fee Applicability to Add-Ons.
The Service Fee applies to the full Fee Base, including any additional nights, extensions, add-ons, or supplementary charges related to a Kvation booking. If such amounts are collected outside the Platform, Kvation is entitled to recover the Service Fee that would have applied to those amounts using the recovery, offset, estimation, and enforcement methods set forth in these Terms.
Failure to Disclose Off-Platform Booking Amounts.
If a Host completes an off-platform booking subject to Kvation’s Service Fee requirements and fails to notify Kvation of the booking and the full and accurate booking amount within the time required under “Notification Timing Requirement,” Kvation may determine the applicable Service Fee based on the information reasonably available to it, including the Listing’s published rates, seasonal and holiday pricing, minimum stay requirements, prior bookings, comparable booking data, and any messages between the Host and the Guest on the Platform or otherwise available to Kvation, including dates, number of guests, prices, or add-ons discussed. Where the available information supports more than one reasonable estimate, Kvation may use the higher estimate.
If Kvation’s calculated Service Fee exceeds the amount that would have been due based on the actual booking payment, the Host agrees that any excess retained or owed is forfeited because of the Host’s failure to timely disclose the booking, and is not subject to refund or adjustment, even if the Host later provides the actual amount.
If the actual booking payment would have resulted in a higher Service Fee than Kvation calculated, the Host is required to promptly notify Kvation and remit the additional amount necessary to fully satisfy the Service Fee that would have applied had the booking been placed and paid through the Kvation Platform, in accordance with these Terms.
The Host acknowledges that accurate and timely disclosure of off-platform bookings is essential to Kvation’s ability to operate a safe, transparent, and fair marketplace, and that Kvation’s estimation and recovery methods under this section are reasonable and necessary to enforce these Terms.
Admitted Off-Platform Bookings. If a Host admits that a booking was completed or paid outside of the Platform in violation of this Section 4: (a) if the Host provides the full booking amount with supporting documentation within the time required under “Notification Timing Requirement,” the Service Fee is calculated on that amount; (b) if the Host does not provide the amount, or Kvation reasonably believes the amount provided is incomplete or inaccurate, Kvation may calculate the Service Fee as described under “Failure to Disclose Off-Platform Booking Amounts,” or, if Kvation does not have enough information to do so, as the Service Fee on one Assumed Booking (as defined in this Section 4) for each admitted booking. Kvation may deduct the amount owed from any payout scheduled within thirty (30) days of the admission, or over a longer period at Kvation’s discretion. Kvation may also seek payment immediately under Section 5.10 without first waiting for payouts. Any amount not recovered from payouts is an amount owed by the Host under Section 5.10.
Repeated Off-Platform Solicitation. If Kvation finds content described in Section 3 (Contact Information and Branding) in a Host’s Listing, Host profile, or messages to Guests, Kvation will notify the Host in writing, by email or through the Platform, and may remove the content. If such content appears again in any of these places within twenty-four (24) months after that notice, each further occurrence is a material breach of these Terms, and the Host agrees to pay Kvation, as liquidated damages, an amount equal to the Service Fee that would apply to one Assumed Booking. Content still present more than three (3) days after notice counts as a further occurrence. Multiple instances found at the same time count as one occurrence.
Attempting to get around Kvation’s blocking or masking of contact information, such as by spelling out numbers, using symbols or spaces, sending it in an image, or splitting it across messages, counts as including contact information under this paragraph.
“Assumed Booking” means the Host’s average Fee Base per Booking on the Platform over the prior twelve (12) months. If the Host had fewer than three (3) Bookings in that period, it means the Listing’s average nightly rate multiplied by the greater of its minimum stay or three (3) nights.
Off-platform solicitation causes harm that is difficult to calculate, including lost Bookings that Kvation cannot identify or verify, as well as lost marketing and acquisition costs. The Host agrees that this amount is a reasonable estimate of that harm and not a penalty. Any amount paid under this paragraph will be credited against any Service Fee Kvation later recovers under this Section 4 for an off-platform booking with the same Guest. Amounts owed under this paragraph may be recovered as described in Section 5.10.
Notification Timing Requirement.
For purposes of these Terms, a Host is required to notify Kvation of any off-platform booking subject to Kvation’s Service Fee requirements, including the full booking amount, within five (5) business days of the earlier of: (i) the booking being confirmed with the Guest, or (ii) the Host receiving any payment, deposit, or other form of consideration from the Guest outside of the Kvation Platform.
Failure to notify Kvation within this timeframe shall be deemed a failure to disclose under these Terms and shall entitle Kvation to apply its estimation, fee recovery, and forfeiture provisions as set forth herein.
Additional Fee Recovery Methods.
If Kvation is unable, at the time of enforcement, to recover amounts owed under these Terms by deducting or offsetting funds from current or upcoming payouts associated with the Host account, the Host expressly authorizes Kvation to debit or charge the payment methods described in Section 5.10, as provided in that section, for the amount owed.
If such debit is unsuccessful or unavailable, Kvation reserves the right to pursue recovery of the outstanding amounts through any lawful means, including but not limited to: collection efforts, referral to a religious court (Beit Din), mediation, arbitration, civil legal proceedings, or deduction from future payouts arising from bookings placed under the Host account after the off-platform booking occurred, regardless of whether such future bookings were listed or pending at the time of the Host’s failure to notify Kvation.
The Host acknowledges that these recovery methods are reasonable, necessary, and proportionate responses to the Host’s failure to comply with Kvation’s requirement that bookings originating through the Platform be disclosed and paid through Kvation in accordance with these Terms.
Message Review. All messages sent through the Platform, including messages between Hosts and Guests, may be reviewed by Kvation, manually or through automated tools, at any time. Kvation may review messages periodically, at random, or when Kvation, in its discretion, suspects a violation of these Terms, a safety issue, fraud, or a payment dispute. Kvation may also block, mask, or remove content in messages, such as contact information or links, that violates these Terms. Kvation may use messages as evidence in enforcing these Terms, including in calculating amounts owed under this Section 4, responding to disputes and chargebacks, and in any collection or legal proceeding. Messages sent through the Platform are not private as between the sender and Kvation.
Guest Contact Information Provided by Kvation. Kvation may make a Guest’s contact information available to the Host, such as through the Host account or on request, to help with the stay. Guest contact information provided by Kvation, or obtained from the Guest in any way, may be used only for that Booking, including check-in, the stay, and resolving issues related to it. Providing it is not authorization for any booking, extension, add-on, or payment outside the Platform, and does not limit any provision of this Section 4, including “Bookings Covered.” The Host may not use Guest contact information to market to the Guest, solicit future stays, or share it with anyone else, except as needed for the stay or as required by law.

You further agree not to:

Misrepresent any aspect of your Listing.
Cancel confirmed bookings without valid reason under Kvation’s cancellation policy.
Solicit Guests to pay outside of the Kvation Platform.
Offer anything in exchange for a review, ask a Guest to change or remove a review, or retaliate against a Guest because of a review.

Exception for Small Damage Amounts. The restrictions in this Section on off-platform payments do not apply to damage amounts below Kvation’s Minimum Claim Amount (see Section 10), which the Host may resolve directly with the Guest. Kvation is not involved in or responsible for any such arrangement.

5. Host Fees and Payouts

5.1 Service Fee. For each Booking made on or after October 29, 2026, Kvation charges the Host a Service Fee of 15.5% of the Fee Base, deducted from the Host’s payout. The Service Fee includes all payment processing costs for the Booking, whatever payment method the Guest uses, including domestic and international credit cards and bank transfers. Kvation does not charge Guests a separate Kvation Service Fee on these Bookings. When a payout includes a fraction of a cent, it is rounded down to the nearest cent. Bookings made before October 29, 2026 remain subject to the fee terms in effect when they were made.

5.2 Tax Line Items. If a Host charges occupancy, sales, lodging, or similar taxes to Guests as a separate add-on clearly labeled as tax, whether charged per night or per Booking (“Tax Line Item”), the Service Fee does not apply to that amount. Kvation charges a Tax Handling Fee for collecting Tax Line Items from Guests and passing them through to the Host, which is deducted from the Host’s payout. The Tax Handling Fee is four percent (4%) of the Tax Line Item for payments made with cards issued in the United States, six percent (6%) for payments made with cards issued outside the United States, and eight percent (8%) for payments made in a foreign currency or with buy-now-pay-later or other alternative payment methods. Kvation may change these rates with at least fourteen (14) days’ notice by email. Kvation may choose not to apply this fee, in whole or in part, without waiving its right to apply it to later Bookings. Tax Line Items must reflect only taxes the Host is legally required to charge. Kvation may treat any amount labeled as tax that does not reflect an actual tax as part of the Fee Base. If a Host includes taxes in its nightly rate or other charges, those amounts are part of the Fee Base and subject to the Service Fee.

5.3 Cancellations and Refunds. If a Booking is cancelled or refunded in whole or in part, the Service Fee is calculated on the portion of the Fee Base paid out to the Host. Payment processing costs that the payment processor does not return on refunded amounts remain the Host’s responsibility and may be deducted from the Host’s payouts or recovered under Section 4, Section 5.10 and Section 10.

When a Guest cancels and receives a partial refund under the Host’s cancellation policy, Kvation also retains an amount equal to the Service Fee rate applied to the refunded portion. That amount is deducted from the Guest’s refund, not from the Host’s payout.

Refunds Issued by Kvation. If Kvation determines, in its discretion, that a Guest should receive a full or partial refund because of an issue related to the Host, the Listing, or the accommodation, Kvation may issue that refund even if the Host does not agree. In that case, the Host is responsible for all payment processing costs on the full amount the Guest paid, including the refunded amount. Those costs may be deducted from the Host’s payouts or recovered under Section 4, Section 5.10 and Section 10.

5.4 Host-Approved Exception Refunds. If a Guest cancels after the refund window in the Host’s cancellation policy, and the Host chooses to refund the Guest anyway, Kvation may keep the Service Fee calculated on the original Fee Base, plus any guest service fee for Bookings made before October 29, 2026, along with any payment processing costs that are not returned. Kvation may deduct the retained amount from the Guest’s refund or charge it to the Host, as agreed with the Host. If Kvation chooses to refund all or part of these amounts, it does so as a one-time exception. That exception does not change these Terms and does not create a precedent or obligation for any future Booking.

5.5 Damage Handling Fee. Kvation charges a Damage Handling Fee equal to the greater of 25% or $75 of any damage charge or security deposit amount collected from a Guest and paid to the Host. This fee covers Kvation’s review, communication, and collection work and all related payment processing costs. The Damage Handling Fee applies only to amounts actually collected and paid to the Host. It does not apply to security deposits returned to the Guest. Any portion of a damage charge later reversed through a dispute or chargeback remains subject to Section 10.

Third-Party Collection Costs. The Damage Handling Fee does not include the fees or costs of any third-party collection agency, law firm, or legal proceeding used to recover amounts from a Guest (“Collection Costs”). Kvation may, at its discretion, refer an unpaid damage claim for third-party collection, but will first notify the Host and obtain the Host’s approval, which may be given by email. By approving the referral, the Host agrees to be responsible for all Collection Costs for that claim, whether or not any amount is recovered. Collection Costs will first be deducted from any amount recovered. Any remaining Collection Costs are an amount owed by the Host and may be recovered as described in Section 5.10 (Amounts Owed by Host). If the Host does not approve the referral, Kvation is not required to take further collection action on the claim. Kvation is not required to pursue third-party collection in any case.

5.6 Listing Rates. The Host is solely responsible for setting their Listing rates and keeping them accurate, including accounting for the Service Fee. If Kvation changes its Service Fee, Kvation may, after notifying the Host, adjust the Host’s Listing rates by the percentage needed to keep the Host’s payout approximately unchanged. This may include nightly rates, seasonal and custom pricing, and fees set by the Host. Any such adjustment will not apply to Tax Line Items. The Host may opt out of or change any such adjustment, and remains solely responsible for reviewing and confirming their rates. Bookings are final at the rates shown on the Listing at the time of booking. Kvation is not responsible for any loss resulting from rates the Host has not reviewed or corrected.

5.7 Optional Add-On Services. Kvation may charge Hosts a separate fee for optional add-on services, which will be disclosed before the Host opts in.

Optional Paid Services. Kvation may offer optional paid services to Hosts, such as creating or improving a Listing, photography, writing descriptions, or setting up calendar sync. The service, its price, and any refund terms will be shown before the Host purchases it. The Host may pay in advance or authorize Kvation to deduct the price from payouts. Participation is voluntary and does not guarantee bookings, approval of the Listing, or placement in search results.

The Host must review and approve any Listing content Kvation creates before it is published. If content is published before the Host reviews it, the Host must review it promptly, and in any case before a Booking is placed for it, and is treated as having approved it once the Listing receives a Booking. The Host must keep the Listing accurate at all times and correct or remove anything that is inaccurate.

The Host is solely responsible for the accuracy of all Listing content, including descriptions, photos, kashrus, Shabbos, Pesach, eruv, amenity, and property information, whether written or created by the Host, by Kvation, or by Kvation’s contractors. Kvation will include kashrus and similar religious information only as provided by the Host. For each Booking, the Listing as it appeared when the Guest booked is what the Host is responsible for providing.

If a Guest’s stay does not match the Listing as it appeared when the Guest booked, the Host must provide a reasonable remedy, which may include correcting the issue, a partial or full refund, or other compensation, as determined by Kvation. The Host agrees to indemnify Kvation for any claims, refunds, or costs arising from inaccurate Listing content.

Photos or other content created by Kvation or its contractors for a Listing remain the property of Kvation. The Host may use them only on Kvation, and Kvation may use them to market the Listing and the Platform, including after the Listing is removed.

Optional Featured Placement. Kvation may offer optional programs that give a Listing more prominent placement, such as a featured position in search results, for an additional fee. The fee may be a higher Service Fee percentage, a fixed amount per booked night, or a fixed amount for a set period, as shown when the Host enrolls. Participation is voluntary. Programs with a set period renew automatically for the same period unless the Host cancels before the renewal date. Featured placement does not guarantee bookings, a specific position, or any level of visibility, and Kvation decides how and where featured Listings appear, including labeling them as featured or sponsored. Fees for a period already started are not refunded if the Host cancels or if the Listing is suspended or removed for violating these Terms. Kvation may change or end a program with notice, and fee changes apply from the next renewal.

5.8 Payouts are processed within 1-5 business days after Guest check-in, subject to Kvation’s payment processor policies and applicable withholdings (e.g., taxes, refunds, chargebacks including potential chargebacks, chargeback fees, or legal ramification costs caused from guests that found their rental through Kvation or from being on Kvation), and may be delayed during busy season due to payouts being sent manually, or put on pause if Kvation team determines a likely dispute coming up or need further time to review an issue or potential issue.

5.9 Review and Refund Holds.
The Host acknowledges and agrees that Kvation may, in its reasonable discretion, temporarily withhold or delay the release of all or part of a Host payout where Kvation determines that additional time is required to review a booking, including situations where Kvation reasonably believes a full or partial refund to the Guest may be warranted.
Such holds may be applied to allow Kvation to evaluate the circumstances, gather relevant information, communicate with the Guest or Host, or comply with payment processor requirements. The Host agrees that these temporary holds are a reasonable and necessary part of Kvation’s review and dispute-prevention process and do not constitute a breach of these Terms.
Kvation may also hold all or part of a payout when the Host changes payout or bank details, when Kvation identifies unusual activity or a risk of fraud, chargebacks, or losses, or when required by Kvation’s payment processors, until Kvation completes its review.

5.10 Amounts Owed by Host. Any amount the Host owes Kvation under these Terms, including Service Fees, Host Cancellation Fees, Collection Costs, payment processing costs, chargebacks, chargeback fees and chargeback incurred costs, and amounts owed under Sections 4 and 10, is a debt owed to Kvation. Kvation may deduct any such amount from any current or future payout to the Host, from any Listing. If payouts are not enough to cover the amount, Kvation may invoice the Host, and the invoice is payable within 30 days.

If the Host does not pay within 30 days, Kvation may, to the extent permitted by law:

charge interest at the lesser of 1.5% per month or the maximum rate allowed by law, from the due date;
charge any payment method the Host has on file with Kvation;
suspend the Host’s Listings and account, and hold payouts, until the amount is paid;
refer or assign the amount to a collection agency or law firm, or bring legal action to recover it.

The Host agrees to pay all reasonable costs of recovering any unpaid amount, including payment processing costs, any fees charged by a bank or payment processor for a returned, rejected, or reversed debit or charge (to the extent permitted by law), collection agency fees (including fees charged as a percentage of the amount recovered), reasonable attorneys’ fees, and court costs. These costs are added to the amount owed.
If an unpaid amount is referred to a collection agency or law firm, the amount owed is increased, to the extent permitted by law, by the fee that agency or firm charges, so that Kvation receives the full unpaid amount after that fee is deducted. For example, if the agency or firm charges thirty percent (30%) of the amount it collects, the amount owed is the unpaid amount divided by 0.70 (an increase of about 42.9%). Court costs, filing fees, and other costs of legal proceedings are added on top of that amount until it is paid in full, so that Kvation receives the full unpaid amount after those fees are deducted.
Kvation may deduct any unpaid amount and these costs from any current or future payout to the Host at any time, including after the amount has been referred to a collection agency or law firm.
The Host authorizes Kvation and its payment processors to recover any amount owed to Kvation under these Terms, including recovery costs, from: (i) any bank account the Host has used to receive payouts from Kvation, including an account the Host used previously and later replaced, as long as the account is in the name of the Host or any co-host who has separately agreed in writing including in an email to be responsible for the Host’s obligations under these Terms, or of a business entity through which the Host operates a Listing; and (ii) any credit card, debit card, or other payment method used on the Host’s Kvation account, used by the Host to make Bookings as a Guest, or otherwise provided to Kvation, that is in the name of the Host, any business entity through which the Host operates a Listing, or any co-host or other person who has separately agreed in writing to be responsible for the Host’s obligations under these Terms. If the Host’s account is held by or for a business entity, the Host represents that the Host is authorized to bind that entity to these Terms. When an amount becomes owed, or at any time after, Kvation may email the Host, at the address on the Host’s Kvation account, a notice stating the amount owed, its due date, and a way to pay it using a payment method of the Host’s choice. If the amount is not paid by its due date, or within five (5) business days after that notice if later, Kvation may charge any card or other payment method described above without further notice, and may debit any bank account described above no sooner than ten (10) days after that notice. This authorization remains in effect until all amounts owed are paid, including after the Host’s account is closed or terminated.

Kvation may share the Host’s contact, account, and payout information with any collection agency or law firm for this purpose.

5.11 Search Results. Kvation decides how Listings are ordered and displayed in search results and elsewhere on the Platform, and may change its methods at any time without notice. Ordering may be based on factors such as how recently a Listing was added or updated, the Guest’s search filters (such as location, dates, and number of guests), price, availability, photos, reviews, the Host’s cancellation and response history, and participation in paid featured placement programs. Featured or promoted Listings may be labeled as such. Kvation does not guarantee any position or level of visibility in search results.

6. Taxes, Reporting, and Cost Recovery

Hosts acknowledge and agree that they are solely responsible for determining, collecting, reporting, remitting, and complying with all applicable taxes of any kind arising from or related to their hosting activities on Kvation, including but not limited to income taxes, occupancy or room taxes, sales taxes, value-added taxes (VAT), goods and services taxes (GST), tourism or lodging taxes, assessments, fees, surcharges, penalties, interest, or similar governmental charges, at all local, county, city, state, federal, or other jurisdictional levels.

Kvation is not authorized to collect or remit occupancy, sales, or lodging taxes on the Host’s behalf, except where expressly required by applicable law or a binding government agreement. Any tax amounts the Host charges, whether as Tax Line Items or included in the Host’s rates, are passed through to the Host, who is solely responsible for calculating, reporting, and remitting them. In all other circumstances, Hosts retain full and exclusive responsibility for all tax obligations and filings.

Even in circumstances where Kvation may be required by law or agreement to collect, withhold, deduct, remit, pay, or advance certain taxes or related amounts from hosts or from host payouts, such action does not relieve hosts of their independent obligations to accurately determine applicable taxes, reconcile amounts, file required returns, and ensure full compliance with all applicable tax laws in their jurisdiction(s), including the reporting or payment of any additional taxes not collected or remitted by Kvation.

Cost Recovery / No Platform Liability

To the extent Kvation is required by applicable law or a binding government agreement to collect, withhold, remit, pay, advance, or otherwise incur any taxes, penalties, interest, fees, or related amounts arising from or connected to a host’s rentals or hosting activities, such amounts remain the sole responsibility of the host.

Hosts hereby authorize Kvation, to the extent permitted by law, to recover, offset, deduct, debit, or withdraw any such amounts from host payouts, reserves, the host’s designated bank account, or other payment methods on file, or to seek reimbursement through other lawful means. Kvation is not responsible for bearing, absorbing, or funding any such costs on behalf of hosts.

Tax Holds and Cooperation. If Kvation receives a request, notice, audit, assessment, levy, or other inquiry from a tax authority or government agency about a Host, a Listing, or Bookings made through the Platform, or if Kvation reasonably believes it may become required to collect, withhold, or remit taxes related to a Host’s Bookings, Kvation may hold all or part of the Host’s current and future payouts. The hold may continue until the matter is resolved. Kvation may pay held amounts to the tax authority where required by law, by a binding government agreement, or by order of the authority, and any such payment will count as a payout to the Host. Kvation may also provide Host, Listing, and Booking information to tax authorities or governing bodies as required by law or in response to a lawful request. The Host agrees to cooperate promptly with Kvation and with tax authorities, including by providing registration numbers, filed returns, and proof of payment upon request. The Host agrees to indemnify Kvation for any taxes, penalties, interest, and reasonable costs, including professional fees, that Kvation incurs because of the Host’s tax or other legal obligations.

Kvation may require the Host to provide a valid taxpayer identification number and related tax forms (such as Form W-9) and may hold payouts until they are provided. Where required by law, Kvation may withhold a portion of payouts if valid tax information is not provided.

Kvation may, as required by law, provide tax-related documentation, report gross or net income to tax authorities, or withhold amounts from host payouts. Kvation does not provide tax advice, does not determine a host’s tax obligations, and makes no representations regarding the applicability, calculation, or accuracy of any taxes owed by a host. Hosts are encouraged to consult their own tax advisors or applicable tax authorities regarding their obligations.

Registration, Licensing, and Legal Compliance

Hosts are solely responsible for ensuring that their listing and any bookings facilitated through the Kvation platform comply with all applicable federal, state, county, and local laws, regulations, ordinances, and requirements.

This includes, but is not limited to:

Registering the rental property with the appropriate county, municipality, or governmental authority, where required;
Obtaining and maintaining any required permits, licenses, or approvals;
Complying with zoning, occupancy, safety, and health requirements applicable to short-term or vacation rentals;
Collecting, reporting, and remitting all applicable taxes, including but not limited to room, occupancy, hotel, sales, or similar taxes, unless Kvation is expressly required by law or written agreement to do so.

Where a registration number, permit number, or similar identifier is required by law, Hosts are responsible for obtaining such registration and for providing accurate and current information to Kvation upon request.

Kvation does not verify, endorse, or guarantee Host compliance with registration or licensing requirements and is not responsible for determining whether a Host’s property is eligible to be rented under applicable law.

Kvation reserves the right, where required by law or in response to a governmental request, to suspend, remove, or restrict listings that do not demonstrate required registration or legal compliance.
Failure to maintain required registration, permits, or legal compliance may result in booking cancellations, listing suspension, or removal from the Kvation platform.

7. Insurance and Liability

Kvation’s Role. Kvation is not a party to the agreement between a Host and a Guest and is not a real estate broker, travel agency, or insurer. Kvation collects payments for Bookings as the Host’s limited payment collection agent, and payment by a Guest to Kvation counts as payment to the Host.

Kvation strongly recommends that Hosts carry appropriate insurance coverage, including homeowner’s or renter’s insurance including short term rental insurance and liability protection.

Homeowner’s or renter’s insurance covering property damage and liability that includes coverage for your short term rentals to guests.
Commercial general liability insurance with a minimum coverage of $1,000,000 per occurrence.

Kvation may offer optional host goodwill or support programs, subject to eligibility and separate terms. However, Kvation is not an insurer and does not guarantee coverage of any losses or claims.

You acknowledge and agree that:

You are liable for your own acts and omissions and for the acts and omissions of anyone you allow on the property.
Kvation is not responsible for personal injury, theft, loss, or damage caused by Guests or third parties.

8. Host Cancellations and Modifications

Host Cancellation Fee. If a Host cancels a confirmed Booking, and Kvation determines in good faith that the reason for the cancellation is not valid, or is not true or likely false, the Host agrees to pay Kvation a Host Cancellation Fee, as determined by Kvation, of up to:

15% of the total Booking amount, if the cancellation is more than 30 days before check-in date and the Host’s cancellation policy gives Guests a full refund until at least 30 days before check-in date, or later.
50% of the total Booking amount, if the cancellation is more than 30 days before check-in date and the Host’s cancellation policy is stricter than the above, including a policy that does not give Guests a full refund once 48 hours have passed after the Booking was placed.
50% of the total Booking amount, if the cancellation is between 8 and 30 days before check-in date, unless the next bullet applies.
80% of the total Booking amount, if the cancellation is between 8 and 30 days before the check-in date and either:
(a) the Host’s cancellation policy does not give Guests a full refund once 48 hours have passed after the Booking was placed, and does not give Guests a partial refund 30 days or less before the check-in date;
or (b) the Host’s cancellation policy does not give Guests any partial refund between 14 days before the check-in date and 48 hours before check-in time.
80% of the total Booking amount Regardless of the above, if the cancellation is 7 days or less before check-in date, or the Booking includes Yom Tov (including Chol Hamoed), Chanukah, Yeshivah-Week, Shabbos Nachamu, Shabbos Hagodol, or Bain Hazmanim, with dates as determined by Kvation (since Yeshiva Week and Bain Hazmanim dates vary by year and community).

The Host agrees that this fee is a reasonable estimate of the harm a late cancellation causes, which is difficult to calculate precisely. That harm includes the cost of refunding and relocating the Guest, lost fees, and damage to Kvation’s reputation and to Guest trust.

Valid reasons include documented emergencies, serious illness, damage that makes the property unsafe or uninhabitable, government orders, and a Guest’s material breach of the Listing’s rules or these Terms, or credible evidence that the Guest intends to breach them, such as exceeding the maximum occupancy, holding a party or event where not allowed, or other prohibited use of the property. Valid reasons do not include rate errors, out-of-date pricing, or receiving a better offer for the same dates. If a Host cancels because of a Guest’s breach, the Host must contact Kvation with evidence satisfactory to Kvation before or promptly after cancelling, and Kvation will determine the Guest’s refund.

The Host may submit supporting documentation within seven (7) days of the cancellation, and Kvation will consider it before making a final determination on the Host Cancellation Fee. The Host Cancellation Fee may be deducted from the Host’s payouts or recovered as described in Sections 5.10, 4 and 10. This is in addition to any other consequences under this Section.

Cancellations Requested or Encouraged by the Host. If a Host asks, encourages, pressures, or persuades a Guest to cancel a Booking, through the Platform or any other channel, including by offering a reason, a hardship, an incentive, or a refund outside the Platform, Kvation may refund the Guest in full, unless the cancellation results from the Guest’s breach as described in this Section 8. If Kvation determines in good faith, based on the information available to it, that the cancellation was not for a valid reason as described in this Section 8, Kvation may treat the cancellation as a Host cancellation, and the Host Cancellation Fee applies, or, if the reason relates to a calendar conflict or rate error, the fee described for those situations in this Section 8. The Host may submit supporting documentation within seven (7) days of the cancellation, and Kvation will consider it before making a final determination.

Double Booking Cancellations. If a Host cancels a Booking because the same dates were also booked or blocked elsewhere, and the conflict resulted from the Host’s failure to keep the Listing’s calendar accurate or synced as required in Section 3, a Double Booking Cancellation Fee applies, calculated on the same basis as the Host cancellation fee in this Section 8:
(a) If the Host notifies Kvation of the conflict, or cancels, within forty-eight (48) hours after the Booking was made, and more than thirty (30) days before check-in, the fee is between fifteen percent (15%) and forty percent (40%), as determined by Kvation.
(b) In all other cases, the fee is the greater of the amount under (a) or the Host cancellation fee that would otherwise apply under this Section 8. In either case, this fee replaces, and is not in addition to, the Host cancellation fee under this Section 8 for the same cancellation.

Kvation will determine the percentage based on factors including: how far in advance of check-in the cancellation occurs; whether the Booking includes Yom Tov, Shabbos, Bein Hazmanim, or other peak periods; lack of care or regard of the importance of it, the damage it does to Kvation reputation, the cost and difficulty of rebooking the Guest, including any price difference or compensation Kvation may choose to provide; the Booking’s value; and whether the Host has had prior double booking cancellations. No fee applies under this paragraph if the Host’s calendar was properly connected and kept up to date and the conflict resulted from a technical failure of Kvation’s calendar sync.

Kvation may deduct the fee from the Host’s payout for any Booking with a check-in date within fourteen (14) days after the cancellation. Notwithstanding the invoice period in Section 5.10, any part of the fee not recovered from payouts within fourteen (14) days after the cancellation is due at that time, and becomes due immediately if the Host’s account is closed or suspended, whether by the Host or by Kvation. Unpaid amounts may be recovered under Section 5.10, including through collection agencies or legal proceedings, with recovery costs added to the amount owed. After the fourteen (14) days, Kvation may continue to deduct any unpaid amount, together with any costs incurred in recovering it, including collection agency, attorneys’, and court costs, from any later payout to the Host, whether or not the amount has been referred to a collection agency or law firm.

Notice of the fee, and any other notice under this paragraph, is sufficient when sent to the email address on the Host’s Kvation account.

Rate Errors and Price Changes After Booking. The Host must honor every Booking at the total price shown to the Guest at the time the Booking was made, even if the Host’s rates were out of date, incorrect, or lower than intended. The Host may not ask a Guest to pay more than that total, through the Platform or outside it, except for optional add-ons the Guest requests that are processed through the Platform at the Listing’s posted prices. A rate error is not a valid reason to cancel. If the Host cancels because of a rate error, or because the Guest declines to pay more, a fee applies on the same basis as the Double Booking Cancellation Fee under this Section 8, and Kvation may also recover from the Host any costs of rebooking or compensating the Guest. If a Guest cancels after the Host asks for more than the booked total, Kvation may treat the cancellation as a Host cancellation, refund the Guest in full, and apply this paragraph. Asking a Guest to pay more than the booked total is a serious violation under Section 12.

Changes to Confirmed Bookings. The Host may change the dates, price, or other details of a confirmed Booking only with the Guest’s prior consent, processed through the Platform. The Host may not move a Guest to a different property than the one booked unless the Guest agrees through the Platform.

Changes to Listings must comply with Kvation’s listing rules, and changes to bookings must be agreed upon with the Guest and Kvation’s modification rules.

Extenuating Circumstances. A Booking qualifies under this paragraph only if one of the following occurs for dates that include the Booking’s check-in, and was not already in effect when the Booking was made:
(a) Properties in Israel only: El Al suspends all of its scheduled commercial passenger flights to Israel, or Israel’s Home Front Command or another Israeli government authority issues an order for the property’s area, such as an evacuation order or area closure, that prohibits the stay or makes it impossible; or
(b) All properties: a government authority issues an evacuation order for the property’s area, a travel ban that prohibits the Guest from traveling to the property’s location, or an order that makes the stay illegal, or a natural disaster makes the property uninhabitable.

The qualifying event must be in effect on the Booking’s check-in date, or officially announced to continue through it. Kvation may wait until seven (7) days before check-in to decide whether a Booking qualifies, and a Guest who cancels before Kvation confirms that it qualifies does so under the Host’s cancellation policy. The Guest must request cancellation under this paragraph before check-in. If a qualifying event begins during a stay, any refund is limited to the unused nights.

If a Booking qualifies, Kvation may cancel the Booking or allow the Guest to cancel, and may refund the Guest in whole or in part, even if the Host’s cancellation policy would not. The Host’s payout is reduced by any amount refunded, and no Host Cancellation Fee applies.

The following do not qualify by themselves: an ongoing or recurring conflict, heightened security tensions, travel advisories or warnings, a Guest’s safety concerns, or flight cancellations or schedule changes other than those described above. Outside the situations in (a) and (b), a Guest may receive a refund only if the Host chooses to give one, as a Host-Approved Exception Refund under Section 5.4, including Kvation keeping its Service Fee and any payment processing costs. Any such refund is a one-time exception by the Host and does not change these Terms, any Kvation policy, or create a precedent.

9. Compliance with Laws and Community Standards

Hosts must:

Comply with all local regulations regarding vacation rentals and short-term stays.
Adhere to Kvation’s Nondiscrimination Policy, Community Guidelines, and applicable conduct standards.
Provide a safe environment that meets local fire, safety, and sanitation requirements.

Kvation may remove Listings that violate community or legal standards or endanger Guest safety.

10. Disputes and Damages

In the event of Guest-caused damage:

Hosts must report the issue to Kvation within 12 hours of Guest checkout.
Minimum Claim Amount: Kvation will only review and/or process damage claims of $150 or more. Damage below this amount is not eligible for a damage charge or a security deposit claim through Kvation, and the Host may resolve it directly with the Guest as permitted in Section 4.
Authentic Evidence. Evidence submitted to Kvation, including photos, videos, receipts, invoices, and messages, must be genuine and unaltered. Evidence created or changed with AI or other digital tools, other than basic adjustments like cropping or brightness, may be rejected. Submitting false, fabricated, or altered evidence is a serious violation under Section 12, and Kvation may recover any amounts paid based on it.
Smoking and Kashrus Damage. Damage includes the reasonable cost of cleaning or removing smoke odor where smoking was not allowed, and the reasonable cost of restoring the kashrus of a kitchen, utensils, or appliances that a Guest made unusable under the Listing’s stated kashrus standards, such as by bringing in non-kosher food or mixing meat and dairy items, as documented by the Host.
Kvation may assist in facilitating a resolution, but does not guarantee compensation.
Kvation may mediate or deduct funds from a Guest’s payment method if our policies and evidence support the Host’s claim.
Payment Disputes and Chargebacks. If a Guest disputes a charge with their bank or card issuer, only Kvation can submit a response to the dispute. Kvation will notify the Host, and the Host may choose whether Kvation contests it. If the Host wants the dispute contested, the Host must provide any evidence Kvation requests within two (2) business days, and Kvation will prepare and submit the response using that evidence and the Booking records and messages available to it. For each dispute on a Booking for the Host’s Listing, the Host agrees to pay: (a) any amount reversed to the Guest; (b) all dispute and chargeback fees charged by Kvation’s payment processor, and any payment processing costs that are not returned; and (c) if the dispute is contested, a Dispute Handling Fee of $[250] for Kvation’s work preparing and submitting the response, whether or not the dispute is won. If the Host tells Kvation in writing, within two (2) business days after Kvation’s notice, that it does not want the dispute contested, or does not respond within that time, Kvation may accept the dispute, no Dispute Handling Fee applies, and the Host remains responsible for (a) and (b). Kvation may also decide not to contest a dispute. The Dispute Handling Fee does not apply if Kvation determines that the dispute was caused solely by an error made by Kvation, such as a duplicate or incorrect charge. Kvation does not guarantee the outcome of any dispute. If Kvation later recovers a reversed amount from the Guest, including through collections, Kvation will credit the Host the amount recovered, minus collection costs. Amounts owed under this paragraph may be recovered as described in Section 5.10.

The Host acknowledges and agrees that they are fully responsible for any costs, losses, penalties, reverst payments, or fees incurred as a result of a charge dispute or chargeback. Kvation reserves the right to recover such amounts by debiting the Host’s account, withholding or offsetting payouts, initiating a withdrawal of applicable funds, or pursuing alternative lawful means of collection as necessary.

During the review of any dispute, chargeback, or related matter, Kvation may continue to withhold the applicable funds until a final determination is made.

If a Host encourages, instructs, or helps a Guest to make a false or misleading claim, refund request, or payment dispute, the Host is responsible for all resulting amounts, fees, and costs, including the Dispute Handling Fee, and any refund Kvation issues because of it, even if paid from Kvation’s own funds.

11. Intellectual Property

Content Hosts submit to Kvation is licensed to Kvation as described in Section 3 (Host Content License).

You represent and warrant that you own or have rights to all content you submit and that it does not infringe on third-party rights.

12. Suspension and Termination

Kvation may suspend or terminate your account and remove Listings with no-advance or up-to 14 days’ notice if:

You breach these Host Terms or other policies;
Off-platform booking activity in violation of Section 4 constitutes grounds for immediate enforcement action.

In cases of severe or serious violations, Kvation reserves the right to terminate without notice.
Severe or Serious Violations.
For purposes of these Terms, a “severe” or “serious” violation includes, but is not limited to, any of the following:

You engage in fraud, abuse, or illegal activity;
You create risk or legal exposure for Kvation or its users.
Accepting or completing a booking outside of the Kvation Platform from a Guest who discovered, contacted, or communicated with the Host through Kvation, without prior written authorization from Kvation;
Failure to notify Kvation of an off-platform booking within the required timeframe or failure to remit the applicable service fee owed to Kvation;
Attempting to circumvent Kvation’s service fees, payment systems, messaging tools, or safety protections;
Repeatedly including contact information, websites, or branding in Listing content in violation of Section 3, after being asked to remove it;
Accepting off-platform payments for add-ons, extensions, or booking-related charges tied to a Kvation booking.
Providing false, misleading, or incomplete information regarding a Listing, pricing, availability, booking amounts, or guest communications;
Engaging in fraudulent, deceptive, or bad-faith conduct, including but not limited to false information, chargeback abuse or manipulation of dispute processes;
Repeated guest complaints involving safety concerns, material misrepresentation, or failure to deliver the accommodation as described;
Unauthorized solicitation of Guests to transact outside the Platform;
Conduct that exposes Kvation, Guests, or payment processors to legal, financial, reputational, or regulatory risk;
Failure to comply with Kvation’s payment, refund, dispute, or enforcement decisions made in accordance with these Terms;
Any other conduct that Kvation reasonably determines undermines the safety, integrity, or trust of the Kvation community.
Asking, encouraging, or pressuring a Guest to cancel a Booking to avoid a Host cancellation fee or review by Kvation;
Asking a Guest to pay more than the booked total;
Having undisclosed recording devices, or any recording device inside the home, in violation of Section 4;
Submitting false, fabricated, or altered evidence to Kvation;
Encouraging, instructing, or helping a Guest to make a false or misleading claim, refund request, or payment dispute;

Kvation’s determination of whether a violation is severe or serious shall be made in good faith and shall be final for purposes of enforcement under these Terms.

Leaving Kvation with Confirmed Bookings. If the Host closes their account or removes a Listing that has confirmed Bookings, the Host must honor those Bookings. If the Host does not, Kvation may cancel them, refund the Guests in full, and apply the Host Cancellation Fee to each. A Host whose account has been suspended or terminated may not open a new account, or list through another person’s account, without Kvation’s written permission.

You may terminate your account at any time by following account closure procedures, provided you resolve all outstanding obligations.

13. Limitations of Liability

Disclaimer. The Platform is provided “as is” and “as available,” without warranties of any kind, to the fullest extent permitted by law. Kvation does not warrant the conduct, identity, or reliability of any Guest, does not guarantee any number of Bookings or level of income, and does not warrant that the Platform, calendar sync, messaging, or payments will be uninterrupted or error-free.

To the maximum extent permitted by law:

Kvation is not liable for indirect, incidental, or consequential damages;
Kvation’s total liability for any claim relating to your use of the Platform as a Host is limited to the total Service Fees Kvation received from the Host in the six months prior to the event giving rise to the claim, minus any and all payment processing cost associated with the amount.

14. Indemnification

You agree to indemnify and hold harmless Kvation, its officers, employees, and affiliates from any claims, damages, or liabilities arising out of or related to:

Your Listings or services;
Your breach of these Host Terms;
Your failure to comply with applicable laws or third-party rights.
The Host acknowledges that all Listings operated under a single Host account are jointly subject to these Terms for purposes of fee recovery and enforcement.

15. Amendments and Updates

Kvation reserves the right to update these Host Terms at any time. We will provide notice of changes by email or through the Platform. Your continued use of the Platform after any such changes constitutes acceptance of the updated terms. Changes to the Service Fee will take effect no sooner than fourteen (14) days after notice is given via email, and will not apply to Bookings made before the effective date of the change.

16. Governing Law and Dispute Resolution

16.1 Governing Law. These Host Terms are governed by the laws of the State of Nevada, without regard to its conflict of law principles.

16.2 Arbitration. Except as provided in Section 16.3, any dispute arising out of or relating to these Host Terms or the Platform shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, unless otherwise required by applicable law. The arbitration shall take place in Minden, Nevada, and the arbitrator’s decision shall be final and binding. Judgment on the award may be entered in any court of competent jurisdiction.
The arbitration will be conducted under the AAA’s expedited procedures where they apply.

16.3 Exceptions. Either party may bring an individual claim in small claims court instead of arbitration, if the claim qualifies. Kvation, or anyone to whom it assigns or refers an amount owed, may also bring an action to collect unpaid amounts in any court of competent jurisdiction.

16.4 Class Action Waiver. Disputes will be resolved only on an individual basis. The Host waives the right to participate in any class action, collective action, or representative proceeding against Kvation.

16.5 Notice Before Arbitration. Before starting arbitration, a party must send the other a written notice describing the dispute and the relief sought, and both must try in good faith to resolve it for at least thirty (30) days. Kvation may send its notice to the email address on the Host’s account. This does not apply to actions to collect unpaid amounts under Section 16.3.

16.6 Written Submissions. Arbitrations will be decided on written submissions, without a hearing, unless the arbitrator decides a hearing is necessary, in which case it will be held by video conference.

16.7 Mass Arbitration. If twenty-five (25) or more similar arbitration demands are filed against Kvation by or with the help of the same or coordinated counsel, they will be administered in batches of no more than twenty-five (25), one batch at a time, with one set of fees per batch, to the extent permitted by the arbitration provider’s rules.

16.8 Frivolous Claims. If a claim or defense is found to be frivolous or brought in bad faith, the arbitrator may award the other party its reasonable attorneys’ fees and costs.

17. Data Protection and Privacy

Hosts agree to handle all guest personal data in compliance with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Hosts must implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or disclosure.

18. Miscellaneous

These Host Terms, along with Kvation’s General Terms, constitute the entire agreement between you and Kvation.
If any provision is deemed unenforceable, the remainder of the terms will remain in full force.
Any ambiguity or uncertainty arising from a Host’s failure to disclose required information shall be resolved in Kvation’s favor.
The Host agrees that Kvation’s remedies under these Terms are cumulative and may be exercised concurrently or separately.
Notices. Kvation may give any notice under these Terms by email to the address on the Host’s Kvation account or through the Platform. Notice is effective when sent. The Host agrees to receive notices and agreements electronically and is responsible for keeping their email address current.
Survival. Sections 3 (Host Content License and Third-Party Advertising), 4, 5.7, 5.10, 6, 10, 11, 13, 14, 16, and 18, and any amounts owed to Kvation, survive the closure or termination of the Host’s account.
Assignment. Kvation may assign these Terms, or any amount owed under them, to an affiliate, a successor, or a collection agency or law firm without the Host’s consent. The Host may not assign these Terms without Kvation’s written consent.
Evidence and Kvation Determinations. When these Terms allow Kvation to make a determination, including about a cancellation, refund, damage claim, valid reason, or violation, Kvation makes it in its sole discretion, acting in good faith, based on the evidence available to it. A party relying on a fact, such as a valid reason for cancelling or another party’s breach, must support it with evidence satisfactory to Kvation, such as messages, photos, documents, or booking records. Kvation may give little or no weight to statements that are not supported by evidence. A party’s disagreement with a determination, or a claim that it told Kvation something different, does not by itself change the determination.
Kvation may rely on circumstantial evidence, including the timing of events, patterns of conduct, account activity, and messages, and does not need an admission from the Host or the Guest to make a determination.
Force Majeure. Kvation is not liable for any delay or failure to perform caused by events outside its reasonable control, including outages of payment processors, banks, calendar services, or internet providers, natural disasters, war, or government actions.
Enforcement Discretion and No Waiver. Kvation may choose whether, when, and to what extent to apply any fee, charge, or remedy under these Terms, including Service Fees, Host Cancellation Fees, Double Booking Cancellation Fees, fees for rate-error cancellations, Tax Handling Fees, Damage Handling Fees, liquidated damages under Section 4, interest, and recovery and collection costs. If Kvation does not apply, reduces, or delays any of them, that decision is temporary, and Kvation may still apply the full amount within twenty-four (24) months after Kvation becomes aware of the event giving rise to it. Any decision not to apply a fee in full is a one-time exception for that event only. It does not waive Kvation’s right to apply that fee or any other provision for any other event, does not change these Terms or any Kvation policy, and does not create a precedent for any Host or Booking. A waiver is effective only if Kvation states in writing that it is permanently waiving a specific amount.

For questions or concerns, contact:
Kvation, Inc.
Support Portal

Last Updated: Oct 23, 2026
Fee changes effective for Bookings made on or after October 29, 2026.